mnemonic

On July 26th i purchased a new Yamaha 2010 SHO FX Cruiser for my father who is 72 years old. I brought it to the dealer @ 10 hours and had the service done. @ 14.5 Hours on August 6th he was accelerating on flat water when the engine threw a rod through the crankcase, then through the pan. We towed it back VERY slowly to make sure no water entered the engine, and called the dealership (RIVA Yamaha South) to meet us at the ramp with a trailer. This was a Friday afternoon. By Monday morning they worked overtime to make sure the engine was disassembled and the computer downloaded so they could report it to Yamaha. Since they are the largest Yamaha dealer in the world, i thought it would be NO problem for them to get a new engine quickly. Yamaha decided they would NOT send RIVA the parts until they FULLY (Diagnosed) the failure, Yamaha decided they could not blame this one on us, and on the 9th concluded it was a Yamaha failure. It is now the 19th and the last part JUST did arrive! I am SO Absolutely upset at Yamaha customer service (or lack of).

I started calling Yamaha on the 16th because NOT ONE PART HAD ARRIVED YET! I told them i would be leaving for the summer on the 19th and how upset i was they did not send the parts yet. I was given an agent, Jocelyn at extension 7679, she treated me like a complete Imbecile and said they did not send the parts until they made sure nothing left in the ski would cause another failure!? I was like, mam, i am an engineer. The piston disintegrated, the head, case and oil pan are destroyed. There is nothing left to (HARM) the new parts because it will be an entire new engine. Her response was EXACTLEY the same, Sir, we needed to make sure that the failure would not happen again with the new parts. I have never talked to anyone in my life that was so Trained/rehearsed to say EXACTLY the same thing over and over, no matter how much it did not make since. At this point, i insisted on a new Ski, she says, sir your warranty states we repair not replace. I say well it has been 2 weeks and they do not even have the parts yet. Sir we are repairing it in a timely matter. I say, no i owned the ski for 1 week and it failed, it has been at the shop for 2 weeks, which is NOT timely. Sir your warranty states we repair not replace. Mam, this is a rare circumstance it was a major engine failure at 14.5 hours, it's not like i had a gauge fail, or a bad starter. I said this is a unique case. Sir, your warranty states we repair not replace, in a timely matter. I say it is not timely. Sir i am sorry "YOU" feel it is not timely. I say you know i bought a second FX SHO Cruiser on the 30th of July, i am replacing my Sea-Doos with Yamahas, and i own 10 skis. She says, are you a rental facility!? I am like WHAT!? I say no, i have 2 homes with 5 skis at each home and that the sea-doos were having super-charger problems so i was replacing them with Yamahas because the dealer says they are more reliable (Laugh). She says, so you are saying if we do not get you a new ski you will not buy another one? I say yes. She says, ok i will report this to my manager and get back to you....

I call back Tuesday, voicemail no return call.
I call back Wednesday, voicemail, no return call.
I call back today, i talk to her again, YAY!

Mam, they still do not have the ski fixed, what is the status on getting a new ski? Sir your warranty states we repair, we do not replace, and i called our parts department and they said all parts arrived yesterday at 5:00 PM. I said, mam i told you i was leaving today and that i would not be able to even test out the rebuilt machine, and i felt that you owed me a new ski under the circumstances. Sir, your warranty states we repair not replace. I say my policy says either you replace, or i will never by another Yamaha as long as i live, and i have 5 children that are experiencing the way you are treating me, and they will be sure to remember this, and also NEVER buy Yamaha. She says, your warranty states... I cut her off and say LOOK, i don't want to hear you tell me that sentence again; i want your boss, NOW! She says, i have already talked this over with my manager, and i cannot transfer you, we do not do that. I say so you and your manager are OK with me avoiding Yamaha in the future? She says, Yamaha is sorry you feel that way, and hangs up! I say to hell with Yamaha and i will offload this POS first chance i get!

FYI. RIVA YAMAHA is one of the best dealerships I have ever had the opportunity to work with! They have done everything in their power to help me through this!

Outlaw

Wow sorry to hear about your substandard experience with your Yamaha. It really sucks when you drop that kinda of coin to get treated like third class mail. Do they even know what made the Yamahaha grenade?

You need to come back to Seadoo. Any supercharger problems have been resolved as of 2008 there are no more ceramic washers in the superchargers. The ceramic ones that would fail after 120 hours are gone and you can replace any existing ones.

I run the heck out of my three Seadoos with no problems. One is close to 300 HP.

Here is Yamaha Cust service reps now steady


Good luck

__________________
2006 RXT with RIVA STAGE THREE KIT 295 HP

2009 RXT-IS 255 HP

2008 GTX 215 HP



Land Rocket - 2003 Z06 Corvette, Chevy

Ernest T

I just read through your whole boring RANT! Basically you have a 1 in a million catastrophic engine failure. It takes Yamaha all of 3 days to agree to repair the ski. Then it takes 10 more days for your dealer to receive all the needed parts. Total time from the day that the ski breaks until your dealer gets all the parts for the repair = less than 2 weeks.

GET A LIFE ASSHOLE!

Why couldn't your old man ride one of your other 10 skis..............YEA Right!

Idiots like you are never happy unless the rest of the world is basking in your glow. Yamaha is celebrating your departure............don't let the door hit you on the way out!

__________________
2008 Yamaha FX HO Cruiser
2010 Hurricane Sundeck 2100

mnemonic

Nice post. You can tell the caliber of person you are by your post. Are you Joselin? If you think what happened to me is OK, good for you.

FYI I manufacture machinery in our facility. If our customers have any issue with our equipment in the first month we apologize and replace the unit immediately. After that time we have a 1 day repair policy under the rest of the 3 year warranty. I have been in business since 1974, and even during the bad economy our business grew in profit. I feel this has to do with the way we treat our customers. If I had an employee treat a customer the way I was treated she/he would have been fired on the spot.

As for your post and an update: The engine was finally re-assembled by the dealer on the 20th at 4:00 PM. Not that it is any of your business, but I am now late returning to our production plant where we are re-tooling for the rest of the summer. I need to be there. I was hoping to be able to use my new ski I spent $13000 for, not my old Sea-dooz that need supercharger washer replacements before they fail. I have 5 kids, my wife, my father, and myself that go riding together in key largo. As you can see we require several machines to go out. I frankly think anyone hat would call me an asshole in this situation actualy proves himself to be one instead.


Hope it happens to you sometime, your fellow forum users are waiting to laugh at your problems.

Ernest T

Hey Man, maybe you are not an asshole, maybe you just post like one. I'll give you the benefit of the doubt.

With each of your posts you put yourself so high up on a pedestal that it is hard not to want to try to knock you off. You throw in your 2 homes, your vacation in Key Largo, that you own 10 jet skis, your fancy (and lets not forget profitable) manufacturing company, etc.. I'm surprised that you didn't manage to work in your visit to the White House, and dinner with the president. None of which, have any relevance to the post..........you are just stroking your own ego.

Believe it or not, there are a lot of other very successful people that post to this forum, but fortunately most of them are not so insecure or arrogant to need to flaunt their achievements in each of their posts.

And then we take a look at the actual meat of your complaint. Your brand new ski has an extremely rare problem (blown engine..........almost unheard of), and Yamaha verifies the failure and then delivers all the parts for the rebuild in under 2 weeks time. We are not talking a fuel pump, or starter, we're talking about all the parts needed to rebuild the engine, and they manage to deliver them all in under 2 weeks............pretty damn impressive. Try the same with the other PWC manufacturers and see what happens. In the mean time you are ranting and raving at some poor employ at Yamaha customer service that cannot do anything to speed a process that is already moving incredibly fast. If Jocelyn were my employee she would be getting a bonus for keeping her cool while you blew your top.

Most of the guys that post to this forum are trying to keep their 1 very used ski running. You are not going to get much sympathy here because it took 2 weeks to get your 10th new ski at your second home in Key Largo fixed.

__________________
2008 Yamaha FX HO Cruiser
2010 Hurricane Sundeck 2100

ourlee

should i not by a FZS?

YamaDoo

What is this that crap hole pwctoday? I agree with you that two weeks to turn around a completly blown 4 stroke is indeed impresive but there is no need to insult the guy.

A few years ago I waited almost 3 months, yes 3 MONTHS! for a dealer to rebuilt a 3 cylinder Yami 2 stroke for me.

mnemonic

I decided to tow the ski with me. I will be dropping it in the lake after work tomorrow to see how she runs, the mechanic told me he hit WOT for a few seconds to make sure it was A-OK, but since i have to start break-in over it made me a bit nervous. (I don’t need problems and then a dealer here says “HAY!, you hit WOT and the new engine is not broke in!”) Hopefully, I will be writing in here telling you how good it runs now!

The cause of the failure IMHO, from looking at the remains, was a seized wrist pin. The wrist pin had galling, as well as it was straw brown to purple across the area where the rod seat was. I feel either it had incorrect tolerances in the pin, or the rod, OR the lubrication holes on the rod got clogged with a shaving from manufacturing. Whatever the case the piston disintegrated.

Earnest, give me a break, you need to get a life and stop being such a jerk, do you work for Yamaha? Why so defensive/offensive? Did I hurt YOUR EGO?

OURLEE
I do agree with Earnest, however obnoxious he may be, this was not a normal thing for Yamaha, although that wasn’t the point here. I have many Yamaha machines of different varieties, none of which have given me ANY trouble. The problem is i really feel that Yamaha could have 1 given me a new motor, or 2 given me a new ski. I feel making the dealer handle the problem like they did was WRONG. At least, considering the hours and length of ownership.

Honestly, I don’t see how a company could do any less than Yamaha did for me. I feel they make a FINE machine, INCLUDING the SHO, but I think their customer service is sub-par at best, as they did nothing special at all for me considering hours and length of ownership.

mnemonic

Put it in the lake, ran it for 15 minutes, took it out, checked the oil...... Not even on the DIPSTICK!!!!! OH MY GOD! I called Riva, they said it may have been an air bubble, so i added a quart. Checked the oil, a little over the add mark, ok, warm it up and check it again. Plug in the flush kit, start the engine, turn on the water..... OH MY GOD no water coming out of coolant ports on side of ski! Good grief, check the bilge to see if they missed hooking up the flush kit and.... OIL EVERYWHERE! Check the oil, below the dipstick! Check the oil filter, and it is tight. Back to Yamaha, this time Surdyke Yamaha in Missouri. Oh how fun my new FX SHO Cruiser HAS BEEN!

14.5 hours and 1 week of fun after 1 month of ownership. Eat your heart out EARNEST!

YamaDoo

Wow sorry to hear that. They didn't check the oil level before giving the back the watercraft?