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I own a 2005 Waverunner FX Cruiser HO, which I purchased new from Performance Powersports in Seneca South Carolina. The vessel has been fully maintained by the dealership since new, garaged every winter, docked on a lift and religiously covered. With only 95 hours of use and just after having the annual service performed, the engine broke a ring, lost oil and damaged a cylinder. The result of this malfunction is an estimate of $3000 to replace the engine!
The dealership, nor Yamaha is willing to stand behind their product, and I am left with the cost to repair.
While I understand that the vessel is out of warranty, it seems abundantly clear that the engine on this top of the line PWC should last far beyond 95 hours! Is their a manufacturing issue? Was the maintenance performed to standard? I don't know, but it bodes the question.....
Yamaha's customer service is horrific! It is basically a one and done phone call, where I received no satisfaction, rude communication, and a dead end with respect to speaking with or writing to a higher authority.
If anyone has any advice I would greatly appreciate it.
The dealership, nor Yamaha is willing to stand behind their product, and I am left with the cost to repair.
While I understand that the vessel is out of warranty, it seems abundantly clear that the engine on this top of the line PWC should last far beyond 95 hours! Is their a manufacturing issue? Was the maintenance performed to standard? I don't know, but it bodes the question.....
Yamaha's customer service is horrific! It is basically a one and done phone call, where I received no satisfaction, rude communication, and a dead end with respect to speaking with or writing to a higher authority.
If anyone has any advice I would greatly appreciate it.